Refund & Money-Back Policy
Last updated 2026-01-01
Money-back guarantee
If we are unable to complete the portion of your order that remains undelivered, you are entitled to a refund of that unfinished portion.
Eligibility
Refunds apply to undelivered work. Completed milestones (e.g. divisions already climbed) are non-refundable.
How to request
Contact [email protected] or our 24/7 live chat with your order number. Approved refunds are returned to the original payment method.